1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
REX - REX SKY FORCE 3D FSX P3D
Wayne George
I will admit, I had doubts about this product but i am very happy to report i am in love with the new clouds & textures. Great job REX!
JETSTREAM DESIGNS - METZ-NANCY LORRAINE X FSX P3D
Ekkehard Giesecke
Die Szenerie wirkt insgesamt etwas kühl und steril, die Umgebung ist so gut wie gar nicht umgesetzt; einzig die Direction (Bundesstraße) ist einigermaßen erkennbar. Auch fehlt die markante Rwy-Befeuerung, die man im Vorbeifahren an der Landstraße gut erkennen kann, da in der Realität vor der 04 ein kleiner Hügel sich befindet. Insgesamt sein Geld dann wert, wenn man einen recht guten Regionalflughaf-
en aus Frankreich haben möchte.
MP DESIGN STUDIO - AEROSPATIALE GAZELLE SA342 FSX P3D
tom hall
Very realistic model and great customer support would defiantly recommend this to anyone
MK-STUDIOS - FUERTEVENTURA 2017 FSX P3D
pan tau
great job, finally nice and fast scenery, no elevation and other issues on GCFV! island textures are nice but i would like to use more detailed land textures by FSSIMVFR - SPAIN VFR MESH - CANARY ISLANDS FSX, let's hope that MK will make that optionally possible
TAXI2GATE - KMCO ORLANDO INTL FSX
Victor Cabrales
I live very close to KMCO and I often go there to do some plane spotting. I have downloaded this add on for my FSX:SE and I have to honestly say this is the best add on I have downloaded in a very long time. The level of detail on this scenery is amazing. I am very happy with my purchase. The level of realism to the surrounding area, taxiways, runways, jetways etc is amazing. They even got the B-52 bomber at the B52 Memorial park at the beginning of Rwy 18L. You will love this add on scenery. One of the best works by Taxi2gate for sure.
NEMETH DESIGNS - AEROSPATIALE AS350 ECUREUIL FSX
Jonas Nermark
Best helicopter I've bought so far! Very responsive in flight and a lot of different versions.
AREZONE - PILATUS PC12-47B PRATT & WHITNEY PT6A-67B HQ SOUNDSET FSX P3D
John Haley
Overall a really nice job. Here are my two small criticisms from using a couple of your sets. You have added ambient aircraft sound of other aircraft. Its a bit unusual when you're the only other aircraft at a remote airport. When the aircraft systems are shut down, there is some type of clicking sound which is more pronounced when you are outside the aircraft, it sounds like someone failing in multiple attempts to start a lighter. Overall, a pretty good job.
AEROSOFT - DHC-6 TWIN OTTER EXTENDED (DOWNLOAD) FSX P3D
L J Calderon Urosa
Very nice aircraft to land on short runways and hard approaches. Recommended
MK-STUDIOS - TENERIFE VOL.1 FSX P3D
Viktor Meszaros
MK Studios I think you did an amazing job with this scenery ! Even the surrounding area is modelled which is absolutely astonishing ! The performace is really great upon approach and landing and to top that with the SODE jetways and the VDGS system is awesome. I must add I'm on P3D v3 still and it is working like a charm on that as well. Well done gentlemen.
AEROSOFT - FSDG - PARO FSX P3D
L J Calderon Urosa
Superb small airport and hard approach. 5/5 stars, totally recommended if you love a challenge for the landing.
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