1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
BDOAVIATION - KANSAI INTL AIRPORT FSX P3D FS2004
William Sheridan
Excellent airport scenery! I use this in FSX and I was very pleased to find very good frame rates and reasonable VAS usage in such a complex and detailed airport. Highly recommended!
MK-STUDIOS - LANZAROTE P3D4
Deniz Sarper
What a great Scenery i already own the Fuerteventura and im very happy and from today we have a great GCRR Airport we could not wish to have a better one then this its really amazing frames are very good PMDG NGX v4 are outside 45-65 fps and in the cockpit from 30-45 fps this is amazing and even detail such a good one even the hotel where i was close to the Airport is inside but not the real building but for me this is ok and im very statisfied with this thank you again MK-Studios
MK-STUDIOS - LANZAROTE P3D4
kieren brown
Awesome!!!! highly Recommend. The best yet by MK-Studios.
DRZEWIECKI DESIGN - POLISH AIRPORTS VOL1 X (V4) FSX P3D
Aro Delahunty
A very nice airport package for a great price. Airports are very nicely done and the developer updates them regularly. I like the fact that large areas around airports are modeled, including some significant terrain features (and landmarks). Winter and night textures are good too. Building models are very good and ground markings very detailed. Frankly, each of these airports could have been a good separate product and in one package they are a great deal.
MK-STUDIOS - LANZAROTE P3D4
Simone Barnycky
What an amazing piece of art. Very nicely detailed airport. Finally high resolution island. I highly recommend this addon.
IMMERSIVE AUDIO - 737NG CFM IMMERSION SOUNDPACK HD FSX P3D
Christian Osbakk
Im a owner of both the cockpit and cfm audio packs and all I got to say is WOW - not just because of the immersive audio itself but the fact that this developer is a truly enthusiast who really takes the time to make perfection and to listen to his users. Im one of those picky customer who use a high end audio system for my flight simming aswell as for music and movies and I instantly had some feedback and contacted the developer and right after I written to him I got an answer and he got to work, improving his work of art - just to satisfy me as a customer. That is world class suport and heart that I think other developers should aim for! I cant wait for this devs next piece of art - he makes it even funnier to flight sim!! Thank you!
TROPICALSIM - SANTIAGO CIBAO MDST 2018 FSX P3D
Ricardo Ulerio
Stunning recreation of my local airport! This is a big upgrade from the last version by bringing in the 2 new Jetways, and surrounding facilities along with new scenery technologies...-
Good Job, TropicalSim!
SIMELITE SOLUTIONS - TIME ZONE FIXER FSX P3D
N A Redpath
Excellent bit of software. I've yet to find any time zones that do not match real world local time. Makes flying in P3D4 so much more realistic now that we can follow proper schedules and get the correct sunrises/sunset-
s. This is an essential fix for your flight sim - buy it.
PILOT'S - FS GLOBAL ULTIMATE - NEXT GENERATION FTX FSX P3D FSW
Phil Coombes
I can only repeat what I said out loud when first seeing Innsbruck through my VR headset after installing FS Global Ultimate...it was a simple 'WOW', because it really does what it says, it has enlivened P3dv4 to another level. Already having Pilot's latest Real Weather (thanks to some super customer support from Stefan), my flight sim world has become more accurate and so immersive. So easy to install, the best add-on you can buy right now, valleys open up, mountains soar high into the sky and cliffs, well, hang....but it's the in-between areas that are stunning. Instead of flat areas between peaks, there are now interesting higher spots, changing scenery from 2D to truly 3D. Well worth the money and a great product.... I'd recommend it without hesitation.....
MK-STUDIOS - TENERIFE VOL.1 FSX P3D
Simon Williams
Some airports create a special atmosphere and this one by MK-STUDIOS is no exception. Everything about it is finely detailed with the entire island modeled beautifully. The performance is great on frame rates for both day and night scenarios and is an absolute joy to fly into with high-end add on aircraft. Bravo! I am looking forward to future releases.
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