1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

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Customer Reviews
FSOARES - SANTAREM AIRPORT - SBSN - FSX P3DV3 P3DV4
Markus
What a beautiful little scenery this is, very well done! It features detailed modelling and crisp texturing throughout, with highly realistic looking textures. And the beauty of it, this is the case in ALL areas of the airport, from the fire station to the maintenance hangars, no area is overlooked. Adding to that, the airport is integrated flawlessly into ORBX OpenLC SA. Perfectly animated and functional SODE windsocks complement the scenery, as well as realistic looking runway lights. I've sent two suggestions for improvement to the developer, who instantly replied and agreed, taking notes for the next update. This is excellent support.
JUSTFLIGHT - PA-28-161 WARRIOR FSX
Austen
Accurate simulation of a real Piper Warrior. The aircraft model is outstanding. Having flown the actual aircraft, all the functionality is there. Even the engine sounds like the real deal. Would definitely recommend this product for anyone training on this aircraft as you are able to go through the entire real world checklist and practice stalls/emergenc-
y procedures.
FLYFREESTD - SUKHOI SU-27/27UB FLANKER-B/C FSX
Austen
Finally a Flanker that is worth purchasing! -
I've been searching for a SU-27 for FSX for a while now and have finally found a quality one. Both external and interior models are very well done. The external model has that shiny look that comes with quality models. The interior seems to be a fairly accurate representation of the real world cockpit. All the instruments and switches are in the correct Russian. My only complaint is that not all the switches are interactive, but nevertheless all the important ones are. The avionics reflect the 1980s design of this aircraft, so don't expect to navigate using modern tech. Basic nav and autopilot functions are all there along with a simple waypoint pointer. Flying the SU-27 is a welcome change compared to the typical western fighter. Can confirm you are able to perform the cobra maneuver, but make sure to turn off the AoA limiter. Ove-
rall, I would highly recommend checking this product out if you are looking for a SU-27.
AEROSOFT - AIRPORT ERFURT P3D4
Carlos
For me this is one of the nicest little aiports made by Aerosoft. It has charm
SCENERYTR - LTAC ANKARA ESENBOĞA AIRPORT FSX/P3DV4
Jens
I have been to Esenboga many times, and it looks very realistic. I am very impressed, and the performance is great too. That the Ataturk museum, which is located in the city south of the airport and visible when approaching to the north, is a great detail. Fantastic value. Thanks a lot.
SCENERYTR - LTAC ANKARA ESENBOĞA AIRPORT FSX/P3DV4
omer
Superb design, very good performance, great depiction of the airport. It is a piece of art.
ALPHA DESIGNS - ATC CHATTER SOUND PACK FSX P3D X-PLANE 10/11
Phil
Well, it’s a start! As someone who wants an easy to use product this fits the bill, it works seamlessly in the background. In Europe,though, there didn’t seem to be much by way of English or German speaking ATC, have I missed something? It’s inexpensive and gives some extra immersion so I’m not going to criticise. Hopefully it can be expanded with additional sounds because the concept, not new I know, works well in P3d...
FSPS - FFTF DYNAMIC P3D4
Stephen
I picked it up after coming across an avsim thread and seeing a number of positive comments.Wasn't expecting much but I will go on record saying it definitely works as promised. You can the sim, display the fps, start FFTF Dynamic, and watch them jump up as high as 10 in certain areas. One thing that's important to realize is this isn't a cure for a poorly optimized sim. You still need to run settings your machine is capable of hitting, but it's a safe, low cost enhancement to squeeze out a bit more perf without cfg tweaks or constant edits.
JUSTSIM - EUROAIRPORT BASEL MULHOUSE FREIBURG - P3D4.4+
Terblanche
ONCE AGAIN, excellent scenery from JustSim. A fully GSX file for the airport is on its way from the developer and then the scenery will truly come alive. Love the PBR effects and the glass reflections are just super duper. A very large area around the airport is also covered that gives a very nice view when approaching this airport in Switzerland with a French ICAO code on the German border. I'm looking forward to make this my hub for a while and do flights in and out of this airport with different aircraft. It's very well priced and a must-have if you are flying (like me) most of the time in Europe.
SCENERYTR - LTAC ANKARA ESENBOĞA AIRPORT FSX/P3DV4
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