1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

Customer Reviews
SIERRASIM SIMULATION - SEGU JOSE JOAQUIN DE OLMEDO INTERNATIONAL AIRPORT P3D
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DAVID
excellent work, optimized and good design, it is totally updated. rec-<br />ommended 100%
SIERRASIM SIMULATION - SEGU JOSE JOAQUIN DE OLMEDO INTERNATIONAL AIRPORT P3D
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LUIS
Excellent view on approach, very good performance, detailed buildings and buildings in the city of Guayaquil give it a real look!
AMAN SIM PRODUCTS - CARRIER & FRIGATE CONTROL - X-PLANE 11
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Clive
This is a very clever piece of software which is very simple to use and does exactly what it claims. Defi-<br />nitely worth buying to be able to put a carrier (or frigate) where you want it.
SIM SKUNK WORKS - FIAT/AERITALIA G91 A/R/PAN FOR P3D V5.X
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Duncan
As another reviewer has stated, the installation of this aircraft is not straightforward-<br />. However, by following the instructions, it's not difficult. SSW are rather unique with their installation processes but all works well. This aircraft appears to be a very good representation of its real world counterpart. Having seen these fly in real life only a handful of times, it's always been one of those aircraft that I'd have loved to have seen more of. Both the exterior and interior models are seen to be very well presented with crisp textures seen throughout. Sound is a tad underwhelming, but this shortfall is somewhat offset by the aircrafts decent handling and "atmospherics". All in all, an extremely good buy, more so because of the very low price that it's available for at the time of this review.
MK-STUDIOS - KEFLAVIK P3D
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Janek
im a student pilot in Keilir Academy in Iceland and i definitely recommend this product, the airport is well detailed and looks really nice, the runways are very realistic, now we need only reykjavik ;)
FLIGHTBEAM STUDIOS - KIAD - WASHINGTON DULLES INTERNATIONAL AIRPORT FSX P3D
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MR ANSELM J
WOW this scenery package definitely is a must have scenery package lots of detailed scenery and even more around the airport area very happy with this scenery package love everything about it lots of detailed scenery and night textures are amazing so a massive well done to the scenery team on this fantastic scenery package Will be getting more of flightbeams scenery packages definitely 5 star's for detail very happy with this;) :) (I think 10/10 for detail)
RFSCENERYBUILDING - EDFH FRANKFURT-HAHN FSX P3D
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David
Excellent representation of HHN! As an airline I fly into and out of Hahn frequently in real life; additionally I am a member of a virtual airline which does so as well. I was making do with the older Aerosoft version and wondered if they would update it for Prepar3D v. 5 but saw this become available and had to pull the trigger. Great detail, excellent frame rates and it integrates well with Orbx Germany North. Highly recommend!
ANTS AIRPLANES - TIGER MOTH PRO FSX P3D
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Pablo
Lovely work by Ant’s! Very detailed model, a lot of options, nice sound a joy to fly!
XTREME PROTOTYPES - 20 SERIES BUSINESS JETS
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Isaac
yes i know this product is 10 years old and no longer has tech support but i bought the competitor's product and after 3 days of trying to get the autopilot v/s and alt hold to work and the same for the fuel management i bought this. you don't need tech support if everything works as advertised (and it does). i gave it 4 stars because the sun visor sometimes is down when i load a flight and there is no way to get it to go back up other than reload/restart the aircraft/flight respectively.
JUSTSIM - SANTORINI INTERNATIONAL AIRPORT P3D4.4+
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Carlos
The airport is nicely done though I find the island too green and the worst is the autogen, default one. An iconic key element of the island is the specific autogen in the cliff but you only see default one. So if interested only in the airport this is fine
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