1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

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Customer Reviews
FEELTHERE - EMBRAER ERJ135 ERJ145XRJ P3D4
Gayle Wheeler
Not Compatible with v4. Gauges do not show. I have re-installed multiple times.
VIRTUALCOL - AIRBUS A220 SERIES PACK FSX/P3D
Willy Kurtz
Just another Virtualcol plane. I don't think it's "1 star" model, but it not so bad. Nice exterior model. No, there is no detailed FMS, HUD, animated pilot seats and so on, for what you have to pay about 80$ but it's a pretty neat. Anyway, this moment, this is the best Virtualcol model.
VIRTUALCOL - AIRBUS A220 SERIES PACK FSX/P3D
Alexandre Etzlinger
Amazing exterior model. The rest: 1/10 - Low level of detail in the virtual cockpit - Low level of simulation - Flight dynamics 3/10, very inaccurate - No FMC can try to fly with Aivlasoft V2, but the model is so weak that you won't be able to fly an ILS correctly. - I paid 20 € for something worths 3€ - Unfortunately, no resources were investigated to develop a medium addon quality (such as Carenado, with an approximate aircraft system but allowing the pilot (even hardcore simmer) to fly to A to B by following at least 50% of the real aircraft manual). Here with virtualcol, nothing is real, nothing except the exterior model. Maybe virtualcol target is to develop high exterior model quality for video maker. One thing sure, they are not developing their add-ons for flight simmers who are looking for at least 50% of realism.
TROPICALSIM - ST THOMAS CYRIL E KING TIST 2018 FSX P3D
Anthony Drummond
P3Dv4 - Floating buildings and terrain despite deactivating orbx bgls and following other guides in their forums. Disappointing.
A2A SIMULATIONS - ACCU-FEEL V2 - AIR, LAND & SEA P3DV4 ACADEMIC
Gregory Knuth
First off, I didn't purchase on SimMarket. I purchased directly from A2A I'm blown away by the sounds and "feel" you get from the program. I use some planes that just don't have a great sound-set when it comes to turbulence and even grown noises during taxiing, etc. Another great and worthwhile purchase!
VIRTAVIA - C-17A GLOBEMASTER III FS2004
Михаил Копасов
What a surprising thing for me.I have never drum about it like this.Looking on the video,I have decided upload it.
JETSTREAM DESIGNS - PARIS ORLY LFPO P3DV4
Octave Caporossi
Un scène de qualité faisant revivre la plateforme d'Orly et qui ravira n'importe quel pilote faisant des vols courts ou longs.
MWP PROJECTS - ATMOENGINE PLUGIN P3D4
Gregory Knuth
VERY impressed. I've used another 'quick fix" or "quick shade" program that gave me poor results, even after following their instructions... the other product gave me such dark nights I could hardly see anything. TH-
IS product has been incredible. If I could attach screen shots I would. Buy it.. I think for a quick shade program they did an incredible job. Even the clouds are much, MUCH better!
RICHER SIMULATIONS - CARIBSKY: ST. VINCENT 2019 FSX P3D
Miquel Mellanson
This addon is the best I highly recommend it and the customer service for troubleshooting is top notch. The Caribsky St.Vincent 2019, is worth the purchase. Thanks Richer Simulations for producing this fine scenery of TSVA/ Argyle International Airport. Trust me FSX Steam Edition users will love this also not forgetting P3D users.
REALWORLDSCENERY - ULTRA VFR ARIZONA PART 1
Travis Perkins
Just installed VFR AZ pts 1 and 2, added them to the scenery library and started my scenario at KPHX. My frame rate was 2, normally 30, and the scenery wasn't showing, just the usual Orbx NA LC. when I deactivate the scenery, frame rate returns to normal. I have these sceneries installed exactly like my PAUN and Talkeetna which work fine. Posted in the forum and emailed support with no response.
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