1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

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Customer Reviews
RICHER SIMULATIONS - CARIBSKY: TBPB 2020 FSX P3D
john
Beautiful rendition of Barbados - Runway, ground and building textures are very well done. Dev is very responsive & helps with installation issues. Keep up the good work.
PILOT EXPERIENCE SIM - PESIM BORDEAUX MERIGNAC LFBD P3DV4
Damien
Really great product! I enjoy flying around it a lot. Regarding the performances, everything is going really well, even with aircrafts like PMDG or FSLabs. I highly recommend this product, it's a great value and the aftersale from the PESIM team is really responsive!
REALWORLDSCENERY - KODIAK ALASKA PADQ P3DV4
Kristoffer
Excellent rendition of the airport and surrounding area. A perfect starter location for Alaskan adventures, virtual coast guard missions, and a fun destination for your 737 and A320's.
JUSTSIM - EBBR - BRUSSELS AIRPORT V2 P3D4.4+
Michael
For me the best and most immersive airport by Justsim so far. The entire airport just feels right. Very well done Terminal building and structures, with the best glass textures I have seen so far. Also very convincing night atmosphere. And all of this with amazing performance for an airport of this size. For whatever reason the Jetways have no advertisements as in the Xplane version. But that is no big deal, as these advertisements probably are the first getting old.
DRZEWIECKI DESIGN - EPKK KRAKÓW X V3 FSX P3D FSW
Foso
Hi everyone, EPKK v3 is a fantastic airport! I've had every version so far. V3 is a new version in every detail. Extreme detail is rich… FPS 4096 is 60 FPS. The area around the airport, Kraków, is incredibly detailed ... The view of the glass walls of the terminal alone is a bit 'unusual' to me ... Thank you, Drzewiecki Design! Regard-
s, Peter(from Budapest)
SIMBITWORLD - A PILOT'S LIFE
Brett
Alot of potential and well worth the price. Its a bit tedius to move up thru the ranks and the the store shop, which boost performance, seems an after thought. Right now its a more a solo standard VA but im hopefule that the future brings more dynamics to it. I think the money concept can be enhanced. The overall GUI is a bit lack luster and the app itself seems sluggish, but there isnt much to do inside the GUI as of now so its not a show stopper. Ove-
rall there are worse addons, and more expensive addons that do the same. This is worth the price all teh way and with active developers always listening and takind feedback serious it wont be long until this software is King
JUSTSIM - EBBR - BRUSSELS AIRPORT V2 P3D4.4+
Raul
Stunning rendition of Brussels airport by JustSim. FPS are great (Majestic Q400, PMDG 737 NGXu and PMDG 747 v3 tested so far). Night illumination is great, a little exaggerated on approach as it stands out almost 20 miles away but gorgeous. The terminals are beautifully modeled, especially terminal one at night looks amazing. Is VDGS ready, nothing to do on the part of the user to make it functional like other sceneries required. Parking positions are well number, if you have Navigraph just follow your charts. I really have nothing negative to say about this scenery.
FSDG - CASABLANCA FSX P3D
MR ANSELM J
I have a another package of this airport I like this one aswell so massive well done to the scenery team on yet another fantastic package love everything about it lots of detail put in to making this package well worth the price very happy with this scenery package so definitely 5 star's from me ;):)
SIERRASIM SIMULATION - SKMR LOS GARZONES INTERNATIONAL AIRPORT P3D4
DAVID
5 star. excell-
ent development, updated and fluid.
SIERRASIM SIMULATION - MHLM LA MESA INTERNATIONAL AIRPORT P3DV4
DAVID
5 stars. excel-
lent development, updated and fluid.
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