0

Customer Support

Frequently Asked Questions

Please read first! Get help immediately by simply reading.

Frequently Asked Questions
Ticket

This link is for sales related support ONLY! For technical related support you must contact the support of your product directly, you can find the address listed in the respective product page.

View your Tickets

Info

Account

Vendors

Anti-Piracy Warning

Protecting Your Purchase

The flight simulation add-ons you are purchasing are legally protected and copyrighted on an international level. This ensures that the creators' rights are upheld and their innovative work is safeguarded.

Why Piracy Hurts Everyone

Piracy undermines the dedication and creativity of developers. When you download or distribute pirated add-ons, it impacts the creators' ability to continue producing high-quality content. This affects the entire community by reducing the availability of new features and updates.

Consequences of Piracy

  • Legal Risks: Engaging in piracy can lead to severe legal consequences, including fines and prosecution.
  • Security Threats: Pirated software often carries malware, risking your personal data and system security.
  • Lack of Support: Unauthorized copies do not receive official support or updates, leading to potential issues and vulnerabilities.

How You Can Help

  1. Purchase Legitimately: Always buy add-ons from authorized sellers like SimMarket to ensure you receive authentic products.
  2. Report Piracy: If you encounter pirated add-ons, report them to the authorities or the original creators.
  3. Educate Others: Spread awareness about the negative impacts of piracy and encourage others to support developers by purchasing legitimate copies.

Thank you for supporting the flight simulation community and contributing to a fair and innovative marketplace.