1. NO DOWNLOAD LINK
  2. FSUIPC, UK2000: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. DOWNLOAD PROBLEMS: RECOMENDATIONS
  12. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  13. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  14. WILL YOU SEND A CD?
  15. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop, in the top grey information box.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC, UK2000: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson
UK2000:  The download link is shown on the respective product page, please download the file from there!

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

DOWNLOAD PROBLEMS: RECOMENDATIONS
To achieve the highest download speed possible on your internet access please choose the server nearest to you and download one file at a time. Download-managers are not supported.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
SIMFLIGHT3D - CLASSIC TRAINER BUNDLE '58 C172 & '47 C140 FSX
TS Brady
The C140 is a wonderful little vintage plane. It looks the part and feels the part, even the pilot looks good. The cockpit textures are perhaps not quite as sharp and crisp as some of the newer offerings but that just adds to the vintage feeling and takes nothing away from the enjoyment of this aircraft. Everything functions perfectly and there are some really nice touches, such as the landing light slowly popping out from under the wing, the window crank arm folding and unfolding, the radio button on the yoke activating comms, the reflections on the inside of the cockpit windows and the old (clickable) map lying on the leather seats. This is one of the forefathers of the iconic C172 and it is such a privilege and joy to be able to fly it. I have not tried the C172, but the C140 alone is worth it and you get a free vintage C172 as a bonus.
AEROSOFT - KILIMANJARO AIRPORT 2015 FSX P3D (DOWNLOAD)
Alexandre Gabriel Gomes SILVA
Cenário bonito e levíssimo, o Fotoreal do Monte está bem feito. Faltou iluminação noturna nas pistas e no aeroporto e não tem efeitos de solo molhado. Pelo preço barato até que vale a pena, mas é um pecado um cenário novo faltar iluminação noturna. Por favor lançarem um upgrade para isso.
A2A SIMULATIONS - COMANCHE 250 P3D ACADEMIC
Brad Townsend
While I did not purchase this from SimMarket (I bought from a competitor) I had to leave a review. This is the absolute best GA plane in existence and is a joy to fly. I put this up there with the Majestic Q400, if not better for flight dynamics. For all the PMDG enthusiasts this is also on par if not better than ANY PMDG product I have ever owned (NGX and 777). When the 3D gauges start to shake because your mixture and RPM setting is not correct that just showed me how much detail this baby really has. I am absolutely shocked this plane does not cost twice as much as it does. This is a MUST own even if you do not like flying GA's. Every hangar should have some low VFR aircraft especially if you have Orbx or other scenery packs. This is that GA.
AEROSOFT - AIRBUS A318/A319 FSX P3D (DOWNLOAD)
Tyler Choo
An amazing simulator for those who want a realistic aircraft, but not so realistic to the extent of products like PMDG. This aircraft is good for getting the hang of what flying an aircraft is really like, without too much to take care of as one person, because aircraft are usually handled by 2 people.
TAKEFLIGHT INTERACTIVE - AIR ALASKA FSX P3D
Clay Tobias
What a pleasant surprise from some ex-Aces developers for bush pilots running Prepar3D 2.5 or FSX. You are based northeast of Anchorage at Birchwood airport in Chugiac, Alaska. Initially, your stick and rudder skills will be put to the test with a lawn mower engine and sticky, fat tundra tires... and later in a Beech Baron twin. If you have the A2A Piper Cub it fits in seamlessly and if you don't the default cub is used. Works with FTX Southern Alaska or Global/Vector or UTX/GEX or default. The-
re are some rough edges hear and there but the developers have an open, friendly and responsive forum and are actively fixing whatever bugs and nits that get discovered by the intrepid few. Though the missions tend to be short they're well worth the $15. I look forward to more from Takeflight soon.
TAXI2GATE - SEATTLE-TACOMA INTERNATIONAL AIRPORT KSEA FSX P3D P3DV2
Kevin Collins
Taxi2Gate has really impressed me with this scenery. Extremely well-done KSEA and a performance marvel. Keep it up guys, you're now competing with the best of them!
TAXI2GATE - SEATTLE-TACOMA INTERNATIONAL AIRPORT KSEA FSX P3D P3DV2
GW Kranenbarg
T2G becomes more and more my favorite scenery developer. They have done again a great job with KSEA. Very detailed scenery, still very performance and VAS friendly. Terminal interiors are also very well done with superb reflections on the windows.
TABURET - FSX P3D NIGHT 3D BELARUS LITHUANIA ESTONIA LATVIA
Aleksey Kochi
Great product. Low impact on FPS, very realistic and beautiful.
TABURET - FSX P3D NIGHT 3D EUROPEAN RUSSIA
Aleksey Kochi
Great product. Low impact on FPS, very realistic and beautiful.
AEROSOFT - GREENLAND - NUUK X FSX P3D (DOWNLOAD)
Jimmy McCorkle
This scenery is beautiful both day and night. There is a lot of attention to detail with this package, the color of the buildings in the city looks fantastic when flyingt over at dawn or dusk. The AI traffic is well done, there are many custom vehicles, the more you explore this scenery, the more details you find. The landclass upgrade is nice too, and it covers a 40nm radius around the airport. FSDG keeps making better and better scenery.