1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
LATINVFR - MIAMI INTERNATIONAL AIRPORT KMIA V4 FSX P3D
rhamses acosta
Incredible scenery! Everyone with p3dv4 needs to buy this
REALWORLD SCENERY - PORTUGAL 3D ENVIRONMENT FSX P3D
Alexandre Gabriel Gomes SILVA
Derruba drasticamente os FPS mesmo de dia, só serve para quem tem supermáquinas, portanto cuidado na compra. Infelizmente, me arrependi.
RWY26 SIMULATIONS - NORMAN MANLEY INTERNATIONAL AIRPORT FSX P3D
Michael Visnovsky
Very beautiful and nicely modeled scenery, but a little on the expensive side for such a small airport. Lack of moving jetways also brings this rating down a bit. All in all, not to bad though!
SXAIRPORTDESIGN - BIRMINGHAM-SHUTTLESWORTH INTERNATIONAL AIRPORT FSX P3D
Tom Richey
Excellent detail coupled with great FPS. Overall, an outstanding rendition of KBMH. SXAD's airports seem to get better with each release. Hard to beat quality of this kind for the money, and it fills a nice little gap in the mid-south region.
AEROSOFT - SACRAMENTO AIRPORT FSX P3D
Darren Edwards
Aerosoft did great job on this, graphics awesome when loaded properly and again this company stands by it's products with class and not trying rip off, this airport is awesome it's worth it!!
AEROSOFT - F-14 EXTENDED FSX P3D
Darren Edwards
This F-14 as good as the superbugF-18, its worth the cost and performance is amazing, I have many hours everything works and company stands by its product's..
MILVIZ - F-15E STRIKE EAGLE FSX
Darren Edwards
This rocks!! just load it properly and everything works and fly's perfect!!
CLS - AIRBUS A330-200/300 AND A340-200/300
Darren Edwards
Have to give five stars, this is great model easy and fun fly,
QUALITYWINGS SIMULATIONS - THE ULTIMATE 757 COLLECTION SP3
Darren Edwards
Really this is a great model to fly once you load it properly and have addon, awesome aircraft and company!!
DRZEWIECKI DESIGN - SEATTLE AIRPORTS X FSX P3D
Holden Riley
This is far and away my favorite scenery addon ever. I grew up in Seattle, and have spent more of my time at KPAE and KBFI, PAE in particular, than any other place in the city over the years. For a long time, the three Boeing west side facilities have been severely lacking in the flight sim world, something that left a big gap in my simming experience as I regularly do test flights and delivery flights (as observed by myself and taught to me by Boeing test crews) but always in poor, unrealistic default scenery. But now, Drzewiecki Design has created my home field (KPAE) as well as the two other Boeing west side facilities, KRNT and KBFI, plus Auburn Airport (S50) in stunning detail! The accuracy of these airports is simply breathtaking as I see my home brought to life in the sim world. I can even visit my flight school at Paine Field with their real storefront and self pump station! This package blends seamlessly with their Seattle City X package and both packages have outstanding performance and visuals. Special thanks to Drzewiecki Design for this long awaited and much appreciated package!
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