1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
NEMETH DESIGNS & DREAMFOIL CREATIONS - AEROSPATIALE AS350B+ ECUREUIL X-PLANE
gilles mourier
super appareil! mais attention difficile a piloter. l'app-
areil tangue pas mal. toutefois c'est un tres bon helicoptere. a reserver a ceux qui ont déja un peu d'experience!
LATINVFR - MIAMI INTERNATIONAL AIRPORT KMIA V2 FS2004
Jessie Lemmons
It works perfectly I love it. I can't stop looking at it. I fly domestic and international with the lufthansa A380-800 into Miami all the time. I only have V2 Miami for fs9 but since I upgraded to fsx I still installed this version to fsx and it worked just perfectly and looks amazing. Still some glitches for trees and stuff but I don't really seem to mind. Miami is an amazing Airport and I can't wait to see more of the USA. To check out pictures here is a link to my profile page that I run for Simulator photographes and Development. w-
ww.facebook.com-
/FlightSimStudi-
os/
PAULO RICARDO - SALVADOR INTERNATIONAL AIRPORT SBSV AND CITY FSX P3D
Robert Thomason
I had to come see what all the hype was about and while I was not left speechless this is really nice scenery! So much so it prompted me to buy two more by Paulo Ricardo Sao Paulo and Fortaleza. Either his skill has increased with each new release or more options became available to him over time (or both) because this is the best of the three in my opinion. One thing that remains consistent is that performance fps and VAS seem very good. I like that he models much of the cities that you would fly over on approach and departure. It's sort of looks like OSM (open Street Map) data that's been textured so as not to look so bland. A nice compromise of looks vs performance. The night texturing is particularly well done in my opinion and integrates with FTX Global providing a rewarding experience. I've paid more for less with other developers so in terms of value this easily earns five stars.
SIMBREEZE - ABU DHABI OMAA FSX P3D
MR ANSELM J MCILWRATH
love it love it love it this airport is just great and the frame rates are so good very happy with this airport and thank you simbreeze for such a nice scenery :)
AEROSOFT - MEGA AIRPORT FRANKFURT V2 FSX P3D
andrew niiranen
The textures are improved pretty significantly on the terminal. The performance for my rig is approximately a 40% improvement over the previous version. I would still say performance is not on par with Fly Tampa, T2G, FSDT or Flightbeam. Since this is the only Frankfurt you can buy you'll have to buy it. Although runway 25L/7R is depicted properly AI planes don't use it because of the ramp. I think this was a huge oversight. Overall pretty good.
PREALSOFT - HD CITIES - BARCELONA FSX P3D
ILARIO MASALA
Very Very nice scenary, good FPS, very good VAS usage, what is missing now is a new Barcelona Airport, the last is made in 2010, this 2 combinations will be the perfect fly. I recommend this product!!
VIRTUALCOL - ATR SERIES PACK FSX P3D
MR ANSELM J MCILWRATH
i got this aircraft and i must say i love this type of aircraft and virtualcol u have done this aircraft very well and evey detail is just fab thanks virtualcol :)
AEROSOFT - MEGA AIRPORT FRANKFURT V2 FSX P3D
nathaniel osei
Great scenery and i must admit i have flown in real life to frankfurt before and for them to be able to depict and also optimize performance for such a heavily dense airport almost like heathrow interms of the city and the airport and with my medium pc of 3570k and still with a triple 7 get between 25 to 35 inside the cockpit i am amazed and give you 5 stars even though on my final approach for runway 25r it seems the ILS frequency didn't work but still if there was a 7 or 10 stars i will give
AFS-DESIGN - AIRBUS A330/340 FAMILY V2 FSX
MR ANSELM J MCILWRATH
very nice aircrafts to fly around the world a must have for fsx thanks afs for very nice aircrafts :)
FSFX PACKAGES - PRECIPITFX (FSX, FSX:SE & P3D)
Peter Sparks
A nightmare to install and I'm still waiting to see any difference! -
So sorry I can't recommend this product which looked so promising.
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