1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
BDOAVIATION - LIEGE INTERNATIONAL AIRPORT EBLG FSX P3D
Joaquin Blanco
My apologies for indicating there was a problem with the scenery. I have now found out that the problem was at my end and very much regret issuing such a quick review. Scenery is beautiful and very accurate when compared with real life airport.
BDOAVIATION - LIEGE INTERNATIONAL AIRPORT EBLG FSX P3D
Joaquin Blanco
P3D v3.2 with OrbX/FTX products ONLY! Elevatio-
n issue and black tiles if like me you are using P3D v3.2, FTX global, FTX Global Vector and FSGlobal Xtreme. Terrain covering taxiways, runways, etc. inside the scenery. Using FTX Global Vector Configuration Tool fixes elevation problem but results in black tiles covering the airport. Have contacted developer and hopefully a fix will soon be forthcoming. S-
cenery looks promising but unable to use at present.
THAI CREATION - SAWASDEE BANGKOK : DON MUEANG INTERNATIONAL AIRPORT FSX
Fulvio Arman
Just purchased, risking to waist money since I installed it in my P3D v3.2 sim. Due to this offer, it's absolutely worth its price (but even at its full price, I must add). No any single issue - especially with the lights, often not compatible from FSX -. 4 stars just for the awful photoscenery of the surrounding terrain. I'll just try to uncheck the LC folders. BTW, I installed it manually.
AFLOSIM - HENRI COANDA AIRPORT BUCHAREST FSX
Fulvio Arman
Following Mr Thomason review, I purchased and installed this airport in my P3D v3.2 sim, without any single issue. I completely agree with the reviews below. So, due to the combination price/quality, I highly recommend to buy it. And I hope too to see some further East-European airport on this site (Sofia etc.).
DIGITAL DESIGN - ULLI ST. PETERSBURG X V2 FSX P3D
Oleg Chernov
The scenery is absolutely perfect. With the latest update and fix I have no issues to report except good ones.
AEROSOFT - SACRAMENTO AIRPORT FSX P3D
Tom Richey
It is a beautiful piece of work, absolutely gorgeous. I have a custom-built Jetline system that's getting up there in age. I have tons of payware planes and scenery. My system has able to run just every addon I have, from PMDG 777 out of LAX, ORD, JFK or any other complex area without an appreciable decrease in smoothness or frame rate. However, this particular scenery just pounded me into the ground. I eventually pulled FTX and reduced the options all the way down to off and no 3D grass. I can get it to run somewhat smoothly but it's the only scenery I've purchased that has brought my system to its knees. It is probably a situation where my system can't keep up with the newer graphics programming.
DIGITAL DESIGN - ULLI ST. PETERSBURG X V2 FSX P3D
Robert Thomason
I don't have any issues running this scenery in P3dv3.2 and just like their LOWS scenery I consider it among the best I own. No issue with FPS or VAS usage and excellent textures both day and night. IMO Digital Design did an amazing job with ULLI and I look forward to their next release
DRZEWIECKI DESIGN - EPWA WARSAW CHOPIN AIRPORT X FSX P3D
Eric Fields
Very nice scenery. Well developed with lots of detail. It can be slightly heavy on FPS, especially with static aircraft. But since I fly on VATSIM, I would prefer to have all static aircraft removed, which you can do. Good job.
TURBINE SOUND STUDIOS - BOEING 777 GE-90 HD SOUNDPACK FSX
Eric Fields
Wow! What an enhancement to the sounds of this beautiful plane. TSS has done it again! Thank you.
DIGITAL DESIGN - ULLI ST. PETERSBURG X V2 FSX P3D
William Alexander
Very disappointed. SODE problems, floating runway lights, AES (LIRF) destroyed, older SODE stepped on, no terminals. A nightmare!
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