1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
BLUE SKY STAR - AIRBUS A319-320-321 (IAE) - FSX P3D
Stefan Grodziczki
Only I can say: Awesome this product. That sounds are music in my ears. I think I am in a real airbus.
TAXI2GATE - PARIS CHARLES DE GAULLE LFPG P3DV4
Cameron Bondar
Worth it 100% the details are amazing must buy if flying around europe. Search Syrphic into youtube for performance video.
ENVIRON SCENERY - PROVIDENCE FSX P3D
John Thuot II
I have been looking for a more modern look to Providence City sky line for a long time. It is finally here with Environ Scenery's project. It is truly awesome to see the buildings as they should be in the real world locations. I am from the local area and can point out many of the landmarks in the city as you travel over it. Great job Environ Scenery, maybe upgrade the airports just a bit and you have yourself a wonderful gem of a scenery project!!!!!
VIEWPOINT TECHNOLOGIES - MANCHESTER-BOSTON REGIONAL AIRPORT KMHT FSX P3D
Scott Albrecht
I have a very very powerful machine that can run the PMDG 747 v3 with any aerosoft scenery at 40+ fps. This scenery however I get OOM'd before I can even taxi with DEFAULT AIRCRAFT. This scenery is a HUGE VAS drainer!
FBS - CAM RANH INTL AIRPORT 2013 FSX
Fulvio Arman
This review is written just to warn P3D users not to buy it. I made a mistake - it's a personal choice and consequently a personal fault -, hoping it might have been at last partially compatible with _P3D, such as a lot of FSX add-ons I sucessfully installed. Said that, I think its price is quite high if compared to its quality (25 MB); more, I wrote to the support service but no answer at all.
JUSTSIM - LARNACA INTERNATIONAL AIRPORT LCLK P3D4
Panayiotis Papanastasiou
Great Add-On! Thank you JustSim for creating this beautiful scenery for us!
FSXCENERY - KGFK GRAND FORKS ND X-PLANE 11
Chris Hallam
I'd like to get this as there really is not any ND scenery. but the scenery quality is not there yet, there are no orthophoto sceneries, the parking lot is grass, there is no surrounding city or buildings.
PC AVIATOR - MEGASCENERY EARTH - PORTUGAL FSX P3D
Alessandro Vannetti
disappointing. drawn water, grainy textures, incorrect colors, patchwork. A bad, rushed work.
REALWORLD SCENERY - REALWORLD SCENERY GREECE 3D VOL.1.6 FSX P3D
Alessandro Vannetti
I'm writing a second review because after some days the developer answer to me and send me a noshoreline.bgl which didn't solved the problem of "water cliffs" i reported in the first review... but still maked an effort. Also-
, i discovered that the issue was related to taburet mesh or to a conflict between it and fs global mesh europe which i had activated together. Infact disabling taburet solved the problem and improved also the performance. I believe its taburet and p3dv4 because disabling it didn't solve the problem (along with noshoreline.bgl-
). The scenery is a little better in definitiion than other payware photoreal like megascenery i bought megascenery portugal and it far worst in color error and definition. Still it may be worse in definition than outstanding freeware such like xplane orto or italy photoreal. So this is a good solution for scenery in general and it is absolutely recomended for those who love greece. I give 5 stars to compensate the first low review, final vote after exstensive testing 4 stars because its a bit expensive but it has autogen (with too few trees).
KINGS SCENERIES - CANCUN MEXICO MEGA SCENERY P3D
Yann Martineau
Very unprofessionnal product. Huge VAS eater. i loaded the default 737 when a bit around the airport i had fsuipc alert and only 250000 vas left. Even with big airports from well known designers and PMDG aircrafts i never saw that! Will ask for refund coz this one is purely and simply a scam. Simmarke-
t should have a minimum of quality control
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