FAQ - Frequently Asked Questions
- NO DOWNLOAD LINK
- FSUIPC, UK2000: WHERE IS THE DOWNLOAD LINK?
- WHERE DO I FIND MY DOWNLOAD?
- DOUBLE ORDERS
- WHERE DO I FIND MY REGISTRATION KEY?
- LOST REGISTRATION KEY
- CREDIT CARD NOT ACCEPTED
- ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
- I KEEP BEING RETURNED TO THE SAME PAGE
- FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
- DOWNLOAD PROBLEMS: RECOMENDATIONS
- I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
- SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
- WILL YOU SEND A CD?
NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop, in the top grey information box.
Many of our products are freely downloadable, you are just purchasing a key to register them. The download link is shown on the respective product page, please download the file from there!
WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!
LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.
ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.
CREDIT CARD NOT
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe fraudulent use of credit cards by criminal elements in our community..
The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.
WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc) products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.
WHERE DO I
FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::
- Registration Key upon purchase: You will find your registration
key listed in the -Order History- link of your User Account.
Click on the respective order date for a detailed listing of the order.
Note: keys are only shown if payment for order has been received.
- Key will be supplied within 24 hours of purchase: this means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.
I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP: on the customer details entry page the -STATE- field is one customers most commonly forget.
FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.
DOWNLOAD PROBLEMS: RECOMENDATIONS
To achieve the highest download speed possible on your internet access please choose the server nearest to you and download one file at a time. Download-managers are not supported.
I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email. Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..
SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!