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  1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
TROPICALSIM - ARUBA TNCA 2012 FS9 FSX P3D
christopher mcdanald
Great add on for FSX ! I've been to Aruba and it looks the exact same and when simulating it is amazing!!! I recommend it for the price five out of five!!! Graphics are amazing * welcome to the real Aruba !! :-)
JUSTSIM - HAMBURG AIRPORT EDDH X-PLANE
Alex Alexeev
Good FPS, night views is awesome. Gates work with autogate plugin.
DRZEWIECKI DESIGN - WASHINGTON X FSX P3D
Matthew Smith
Fantastic package for a very reasonable price. Easy, trouble-free installation while giving you options for better performance was very appreciated. I get high FPS, even on my 5 year old Dell. Attention to detail is great. You can even land your helicopter on the White House lawn and hover/taxi up near the oval office for a peek inside. The only thing that could have made this package better would have been the inclusion of Davison AAF, which is as close in proximity as the other airports that are included but that's not at all a deal-breaker.
FSPS - FSX FIBER ACCELERATOR
Andrew Vane
Your mileage may vary. Does make a small difference on my computer (i7 2600, 2GB video card, SSD). Improves frames in very busy areas but by 5fps or so (getting 15fps instead of 12fps with Aerosoft A321 climbing out of NYC area). For the price, this was a worthwhile investment and I recommend it to others with older systems. Its not a magic bullet but will improve the smoothness of your sim.
DRZEWIECKI DESIGN - WASHINGTON X FSX P3D
James Franklin
P3DV3/W10/I7 4.5 980TI SSD. Orbyx everything,Acti-
vesky16,REX.M sim settings high except shadows. I am not familiar with DC except for the major landmarks but wanted a helicopter playground. Not going to comment on the accuracy of the scenery or the details. It appears to be a google map type map with buildings and scenery place on it. Looks ok at best. The area is dead flat and in slow helis at 1000 agl you see it at its worst. At speed and altitude it should become more believable. However the fps and performance are smooth and runs better than ANY Orbx airports including the small, single grass strips. A few tugs and hitches here and there flying Milviz helis but overall smooth. Install give you the option to cut the textures by 50% iirc and other things such as static aircraft etc but I ran DC fully loaded. So far all I have done is run helis from Andrews AFB to the Capital and a few quick circuits of this large scenery. I am familiar with the well known DCA River Visual Approach RW 19 and flew it and all landmarks are there. So overall for my use a a heli playground it was worth the price. Fps was very good although if you run Ai and high end airliners that I cannot comment on. 5 is OMG you are there,4 is incredible but a few problems 3 is gets the job done which this does.
PKSIM - RAFAEL NUNEZ INTERNATIONAL SKCG FSX
Julio Orozco
It works 90% in P3D v. 3.3! Its an amazing scenery, even birds are shown near the airport. It looks very 2017 realistic. / Funciona un 90% bien en P3D v. 3.3! Es un estupendo escenario, hasta aves se ven volar en cercanías del aeropuerto. Tal como es el aeropuerto en 2017.
TAXI2GATE - PARIS CHARLES DE GAULLE LFPG FSX P3D
Keith F Burns
SODE Jetways??? Run-
way 26R has ILS problem, acft will not capture GS Great graphics. I hope T2G can update with a fix for these problems
DRZEWIECKI DESIGN - WASHINGTON X FSX P3D
Dan GI
not to bad. frame rates are ok. airport and downtown areas look great. the surrounding areas look terrible though. Looks like there is a huge glacier sitting on the city.
TROPICALSIM - WASHINGTON NATIONAL KDCA FS9 FSX P3D
christopher mcdanald
Good product I rate it a four out of five because it needs to update the airport a little because it is missing a couple key things like the new expansion of runway 22/4 and the renovation of the airport. But overall the graphics are five out of five for the price I recommend it!
MLADG - MESSERSCHMITT ME-109 G-2 X-PLANE
Dominic Smith
Having previously purchased both the Flight Replicas 109 and also the DCS variant, I was really looking forward to flying this model in X-Plane. However, after completing just a couple of circuits, it was painfully clear to see, that this offering by MLADG, was far inferior. The flight model for one, is totally unbelievably at certain phases of flight and really spoils the immersion factor. The engine sound samples too, are of poor quality (even with decent headphones) and have an annoying loop. If you've ever flown the A2A Messerschmitt (which is, I think, over ten years old), or the Cliffs of Dover variant, then you'll be extremely disappointed with the sounds provided. Graphically the aircraft looks reasonably good, but this is more down to X-Plane's lighting effects, rather than the model itself. If you're coming from FSX/P3D, or even Cliffs of Dover/DCS for that matter, then I suggest (unfortunately) you look elsewhere.
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