1. NO DOWNLOAD LINK
  2. FSUIPC: WHERE IS THE DOWNLOAD LINK?
  3. WHERE DO I FIND MY DOWNLOAD?
  4. DOUBLE ORDERS
  5. WHERE DO I FIND MY REGISTRATION KEY?
  6. LOST REGISTRATION KEY
  7. CREDIT CARD NOT ACCEPTED
  8. ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
  9. I KEEP BEING RETURNED TO THE SAME PAGE
  10. FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
  11. I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
  12. SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES?
  13. WILL YOU SEND A CD?
  14. VAT ON DIGITAL SERVICES IN THE EU

NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

FSUIPC: WHERE IS THE DOWNLOAD LINK??
FSUIPC: www.schiratti.com/dowson

WHERE DO I FIND MY DOWNLOAD?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

DOUBLE ORDERS
Unpaid double orders are NOT a problem! Any order you make that has not been paid for will not be delivered and does not mean a commitment from your side. You get what you paid for and we get your payment for what you get.....
We DO not recharge your orders, we actually do not even actively charge any orders, it is YOU the customer that actively pays for an order either by credit card, paypal or bank transfer!

LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

ARE ORDERS FOR DIRECT DOWNLOAD PRODUCTS REFUNDABLE?
No, you have no legal grounds for a refund due to the nature of the goods, they are not returnable. To avoid abuse we do not offer any refund for intagible goods.

CREDIT CARD NOT ACCEPTED
We have implemented strict security measures for credit card payments. If your card does not meet one of them, it will simply not be accepted. This is a tribute tothe  fraudulent use of credit cards by criminal elements in our community..

The most common problem happens when the place of issuance of your card is not the same as your actual world location. If this is the case please use our alternative methods of payment: PayPal (quickest), bank transfer or cash.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchasethis means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

I ORDERED VARIOUS ITEMS... BUT NOTHING HAS BEEN DELIVERED
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
simMarket.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on simMarket.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

VAT ON DIGITAL SERVICES IN THE EU
From 1 January 2015 there are new place of supply rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU. VAT on digital services will be paid in the consumer’s country, not the supplier’s country. It will be charged at the rate that applies in the consumer’s country.
For this reason prices are displayed on the sales platform on the basis of your location, which is determined by your IP address. In the case that the sales platform cannot determine your location, you can enter it in the menu 'Country of Residence', located in the right column of our website.
Please note that the final amount of VAT charged is based on the address data of your user account and it may differ from the amount shown before you logged into your account.

All prices include VAT where applicable.
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Customer Reviews
M KULKE - XMAPSY V2
anthony saunders
very good works just fine, have had it running garmin pilot on i pad mini and sky demon on android at the same time.
RICHER SIMULATIONS - CARIBSKY - ANTIGUA 2018 FSX P3D
Jose Otero
The pictures do not do the island any justice. In the sim (day time) it a beautiful tropical scenery with lovely coastlines. I have it installed in p3d v4.2 with payware TAPA and they work and perform well. The developer is very responsive to questions and concerns and it's the primary reason for me being a repeat customer.
BASHIT LLC - X-TREME TREES USA EAST FOR X-PLANE 10/11
Michael Hollander
Great product. Finally, no trees growing in Florida's numerous lakes!
BDOAVIATION - LIEGE INTERNATIONAL AIRPORT EBLG FSX P3D
martin standaert
A very nice scenery but needs update sure as it is payware, the scenery still makes use of the old rwy numbers. You can ofcourse do it yourself and use a progy to change the rwy number to 04 and 22. If you use the latest airac that wil be needed or you will not be able to use the ILS with you PMDG etc :) So thats why i only rate this two stars, but is for the rest a five star :)
RFSCENERYBUILDING - LJLJ LJUBLJANA INTERNATIONAL AIRPORT FSX P3D
TREVOR PUNNETT
Another great scenery from RFscenery, great to see Ljubljana brought to Flight Simulator. As always from RFscenery the performance is superb, the detail is excellent and the textures are crisp.
TOGA PROJECTS - ENVTEX FSX P3D
Chris Helton
An amazing product with lots of options for all the supported sim versions, and the customer support is absolutely top notch!
LEONARDO SOFTWARE - FLY THE MADDOG X 32 BIT FSX P3D
William Alexander
I forgot to mention that the Leonardo team are extremely supportive if you have any issues. They respond promptly as well. Fantastic aircraft by a fantastic team.
TAXI2GATE - PARIS CHARLES DE GAULLE LFPG FSX P3DV3
Cyprien Roux
A very detailed add-on, with a lot of details like light on terminal 1 or the concorde F-BVFF
LEONARDO SOFTWARE - FLY THE MADDOG X 32 BIT FSX P3D
William Alexander
Just updated to version 1.1.0 (added over wing views and a lot more great stuff) and all I can say is WOW!! These folks have built an amazingly genuine MD-8X aircraft. I flew the real deal over 20 years ago and this bird faithfully replicates nearly every switch, dial, FMC and system. Make sure you read the manual(s). They contain a wealth of information needed to fly her like the real world MD-8X. Some people have complained a little about the flight/fuel planner not being able to use 3rd party flight planning software - you CAN use FSCommander - even the FSX planner - make sure you update both your FSX nav data (freely available) and your FMC nav data (subscription) so all navdata matches the FMC database. Then simply plan your flight, then export (if using 3rd party planners) and save to FSX - as mentioned earlier, you can use the FSX planner too). Then using the Maddog load manager, grab FSX plan (in documents/FSX files) and load it into the Maddog manager. Make sure to filter the manager's nav database within 2500 Nm of your starting airport (this stops identically named waypoints from another country from causing a, say 1500Nm flight from becoming a 12,000Nm flight - I learned that the hard way!). Then look at the manager's waypoints to see that they add up to the FSX plans approximate distance. Now save it into the Maddog X folder (in Documents/Maddo-
g X/routes folder) as an .mdr route - you can even rename the route to your liking. Simply input that "company route" name into the FMC's "co route" page, then add a departure runway and SID, then arrival runway, its STAR + transition (if a transition is available). Simple, fast and accurate. Highly recommended aircraft!
RFSCENERYBUILDING - LJLJ LJUBLJANA INTERNATIONAL AIRPORT FSX P3D
Terblanche Jordaan
Come on RFSCENERYBUILDI-
NG ... the static jetways are not acceptable anymore! You can either have the CTR+J option or there is SODE. Your sceneries have so much detail and they are a great contribution to our gallery and it cannot be that difficult to make the jetways to work as they should. This is a kind request from someone that owns 14 of your airports and hence only 3 stars.
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