VIRTUALCOL - EMBRAER 190-195 REGIONAL JETS FOR FS2004
Despite the missing texture issue I went ahead and bought this as I really wanted a decent Embraer package that was easier to fly than other offerings, and I was confident, on the strength of other reviews, that the missing textures for the ground service vehicles would be sent promptly upon my request. The aircraft is actually really nice, the screen shots don't do it justice, the panel and systems have just enough functionality to give you some procedures to follow without spending hours learning how to use a complex FMC. I would actually give the plane 4 stars, but customer support gets 0. 5 days and 2 requests later, I am still waiting for the developer to send me the missing textures. This is not good enough for a payware product. I figured out that the 170-175 package probably uses the same textures for the catering trucks, so out of frustration I bought that as it is now on offer and really cheap. I was then able to fix the 190-195 package myself by copying the catering truck texture files from the 170-175 package into the 190-195 package. It is just 2 little bmp files. Other vendors correct and update their installers when there are issues or patches so that new and existing customers can download a product that is actually fit for purpose. Not so in this case. There isn't even a patch on the developers website to correct this issue. This is not acceptable for a payware product.