Despite the missing texture issue I went ahead and bought this as I really wanted a decent Embraer package that was easier to fly than other offerings, and I was confident, on the strength of other reviews, that the missing textures for the ground service vehicles would be sent promptly upon my request. The aircraft is actually really nice, the screen shots don't do it justice, the panel and systems have just enough functionality to give you some procedures to follow without spending hours learning how to use a complex FMC. I would actually give the plane 4 stars, but customer support gets 0.
5 days and 2 requests later, I am still waiting for the developer to send me the missing textures. This is not good enough for a payware product. I figured out that the 170-175 package probably uses the same textures for the catering trucks, so out of frustration I bought that as it is now on offer and really cheap. I was then able to fix the 190-195 package myself by copying the catering truck texture files from the 170-175 package into the 190-195 package. It is just 2 little bmp files.
Other vendors correct and update their installers when there are issues or patches so that new and existing customers can download a product that is actually fit for purpose. Not so in this case. There isn't even a patch on the developers website to correct this issue. This is not acceptable for a payware product.
Further to my previous report pleased to say Virtualcol have now responded to the missing texture and sent a ZIP file to resolve the texture issue. Now very pleased with the product.
I am glad at last this aircraft is available, which does not require you to spend hours flicking switches and programming the FMC just to get it off the ground (for those of us who do not have that much time!!). A good looking aircraft with lots of textures. I too had a problem with the catering trucks missing textures, but I got an answer and the textures within 24 hours of emailing, so no problems. Good value for money in my opinion.
If you want a perfect product don't buy this. The aircraft is ok but it has ground support vehicles with no texture they are just white blobs. Unfortunately there is no customer support they do not reply to e-mails so if you have any other problems you are stuck with them.